Talk to a real person
It's not just in your best interest that we make our technical support tops in the broadcast industry. It's in our best interest too. After all, your advocacy to other potential SignalCaster users helps us grow. Count on us to do absolutely everything we can to make your experience, and your radio station, terrific.
Put us to the test, and see that we're not only willing, but eager, to help.
Pre-sales questions and assistance...
If you shudder at the thought of a sales pitch, you can relax about calling us. At TuneTracker Systems, we're more interested in hearing about your operation and your needs than in pushing products at you. We'll go over your situation with you, find out what you hope to accomplish, and give you honest answers about our products' abilities to meet your needs.
Call us today...and ask away! 920-273-0543
Write to us for free, courteous e-mail support. Ongoing e-mail support is provided free of charge to all our customers.*
We regularly send out QuickTips containing ideas, tips, and tricks, to all our users. Hundreds of previous QuickTips are here online. If you are not presently receiving QuickTips by e-mail, and would like get them for awhile, please contact us.
Purchasers of any new SignalCaster license get free ongoing e-mail support, and one free technical support phone call. Calls beyond the first are charged as shown below. Please respect our policies and rates when requesting telephone assistance.
Telephone Support OptionsRegular Hours: Mon-Fri 8 a.m. to 5 p.m. Central Time, U.S. | After Hours:: Emergency rates always apply.
|Per-Incident Support||First regular-hours support call is free. After that, the fee per call is as indicated.||$65 - Have credit card ready when calling. If more than one issue is addressed during the call, $15 will be charged per additional issue.|
|Call our support line and leave message requesting a callback. Paid per call at rate indicated, at the start of the call.||$85 - Have credit card ready when calling. Fee applies regardless of issue being addressed. If more than one issue is addressed during the call, $25 will be charged for each additional issue. Network broadcasters must also purchase yearly prepaid support plan.|
- If you are experiencing an emergency situation, or need after-hours assistance, please call rather than e-mailing, to help assure a rapid response.
- Free ongoing e-mail support is intended for occasional questions. If a customer feels the need for frequent assistance, they will be directed to one of our paid support plans.
- We are equally generous with everyone. Please be fair to fellow customers by not requesting extra "free support." Those who become demanding about receiving special treatment will have their support services terminated.
- Support options are subject to change without notice. Additional Terms and Conditions